UPDATE - My Birkbeck Profile and related services now available
UPDATE My Birkbeck Profile and related services are now back.22 December at 6:50pmMaintenance work on the student records system (SITS) has been completed successfully and the web-based systems...
View ArticleServices over Christmas
Services over ChristmasThe ITS Servicedesk will close on Thursday 22nd December at 5pm, and remain closed during the holidays, re-opening at 9am on 3rd January.All services will be affected by systems...
View ArticleChristmas Systems work - completed
Christmas systems work -completedUpdate 4.30pm, 30th December. All remaining services and links are now restored. If you encounter any problems, please report them to its@bbk.ac.uk.Update 11.30am, 30th...
View ArticleWeb sites unavailable - Updated -Access restored
Updated 21st December 10am: www.ems.bbk.ac.uk has been available since 1pm on the 20th December. Updated 20th December 11am: All sites are now available with the exception of www.ems.bbk.ac.uk. The...
View ArticlePoor network performance - updated
Poor network performance - Updated13.45: The problem related to a rogue virus-checking process running on one of the storage systems, which had knock on effects within the PC and related environment,...
View Article*** RESOLVED *** Problems accessing some password-protected web sites
*** RESOLVED ***Problems accessing some password-protected web sitesUPDATE: This issue has now been resolved, so access to the affected sites is now possible.We're sorry that this took longer to...
View ArticleStrike Action on Thursday 31st October
Strike action on Thursday 31st OctoberOn the 31st October there will be no face-to-face IT Service Desk provision in the Student Centre.However telephone (0207 631 6543) and email (its@bbk.ac.uk)...
View Article** RESOLVED ** Exchange problems
** RESOLVED **Exchange problemsThe earlier Exchange problem has been resolved, so staff should now be able to send and receive email.We are aware of an issue with the Exchange email system affecting...
View ArticleFault affecting incoming email delivery
Fault affecting incoming email deliveryA fault affected incoming email delivery from 1.25am until 10.30 am today (Saturday 9th November). The fault has been fixed, and the cause of the problem is being...
View Article***UPGRADE COMPLETE*** System upgrades 19th Nov (SITS, My Birkbeck Profile,...
***UPGRADE COMPLETE*** System upgrade work 19th November (18:00 18th November - 09:00 20th November) - My Birkbeck Profile, SITS, Guru, TRM unavailableUPDATE (19th Nov 18:00): The upgrade work has been...
View ArticleInterruption to Exchange email services this weekend (16th/17th)
Interruption to Exchange email services this weekend (16th/17th)Due to impending server hardware failure ITS are planning some major maintenance work on our Exchange email services this...
View ArticleIT Service Desk changes to opening hours
There will be no face-to-face IT Service Desk on the following dates as the Student Centre is closed:Tuesday 3rd DecemberFriday 6th DecemberTuesday 17th DecemberHowever telephone (0207 631 6543) and...
View ArticleWireless Upgrade
We will be upgrading the software controlling the Birkbeck Wireless network between 9am - 10am on Tuesday 3 December 2013. During this time connections to both the Birkbeck-WAM and eduroam are likely...
View Article*** RESOLVED *** Turnitin Service Unavailable
UPDATE at 8:00am on Tuesday 10th December: Turnitin reported just after 5pm yesterday that service had been restored. The message from Turnitin reads as follows:Turnitin Status @TurnitinStatusSome...
View Article*** Resolved *** Intermittent Turnitin Problem
Turnitin report the service is now restored:The message from Turnitin reads as follows:Turnitin Status @TurnitinStatusSome users may have experienced some problems with TurnitinUK between 11:00 AM...
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